Contact us
Missing or lost a puzzle piece?
Use the form below to send us a photo of your puzzle showing where the piece is missing, along with your delivery address. We’ll help arrange a replacement piece as quickly as possible.
Damaged, faulty or incorrect item?
Please include your order number, delivery address and a clear photo showing the issue. Once we’ve reviewed the details, we’ll arrange a free replacement or refund as appropriate. You don’t need to return the item unless we ask you to.
Returning an item?
Please contact us before posting anything so we can provide the correct return instructions for your country. Please don’t send returns to our registered office. See our Returns & Refunds Policy for further information.
General enquiries
For general enquiries, email contact@elenaessex.com.
Common questions
I'm missing a puzzle piece. What do I do?
Please use the form above. Include the puzzle name, a clear photo showing where the piece is missing and your delivery address. Add your order number if you have it so we can help with your request.
My item arrived damaged, faulty or incorrect. What should I do?
Please use the form above and include your order number, delivery address and a clear photo showing the issue. Once we’ve reviewed the details, we’ll arrange a free replacement or refund as appropriate. You don’t need to return the item unless we ask you to.
I'm an illustrator. Can I work with Elena Essex?
Email contact@elenaessex.com with a link to your portfolio and a short introduction.
How long will my order take to arrive?
Standard delivery takes an estimated 2–4 business days.
Business days are Monday to Friday, excluding public holidays. Delivery times may vary depending on order processing, your location and the service selected. Available options and charges are shown at checkout.
You’ll receive tracking details by email once your order is dispatched.