Shipping & Delivery

Last updated: 23 October 2026

Thank you for shopping with Elena Essex. This website is operated by Elena Essex Trading Limited. This policy explains how your order is delivered and what to expect after purchasing.

Order Processing

Orders are processed and dispatched through our trusted fulfilment partners. Processing times may vary depending on stock availability, weekends and public holidays.

You’ll receive an order confirmation by email after purchasing, followed by tracking details once your order is dispatched.

Shipping Methods & Delivery Times

Available delivery services and estimates depend on your delivery address in Germany and regional stock. Please check the options shown at checkout before placing your order.

See our delivery FAQs for information relevant to your selected country. If no delivery option is available at checkout, please contact us for assistance.

Delivery estimates are not guaranteed dates and may be affected by order processing, your location and carrier delays.

Shipping Costs

Available shipping options and their charges are shown at checkout before you place your order.

Any free-delivery offers will be displayed on our website or at checkout, together with their conditions.

Taxes & Duties

Any applicable taxes or duties collected at checkout will be shown before you complete your purchase.

If you have questions about charges for your destination, please contact us before ordering.

Order Tracking

Once your order is dispatched, we’ll email you tracking details so you can follow its progress.

Tracking information may take some time to update after you receive the dispatch email.

Shipping Destinations

This policy covers delivery to addresses in Germany where a delivery service is available at checkout. Availability depends on your destination and regional stock. Please contact us if checkout does not offer delivery to your address.

Address Accuracy

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible. Orders are sent to our fulfilment partners promptly, so we cannot guarantee that an address can be changed once processing has started.

Lost, Damaged or Delayed Orders

If your order is delayed, appears to be lost or arrives damaged, please use our Contact form.

Include your order number and a description of the problem. For damaged or incorrect items, please also provide a clear photo where possible.

We’ll investigate and arrange an appropriate resolution, including a replacement or refund where applicable.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because orders are processed automatically through our fulfilment partners, we may be unable to stop dispatch or make changes once processing has started.

This does not affect any statutory cancellation or return rights you have. If your order has already been dispatched, contact us for guidance on the applicable return process.

Please do not post returned goods to our registered office. Contact us first for the correct return instructions.

Contact Us

For delivery questions, please use our Contact form.

Email: contact@elenaessex.com
Customer-service telephone: +44 7920 165852

Elena Essex Trading Limited
Company number: 13367608
Registered in England and Wales

Registered office:
26 Pembroke Avenue
Hove
England
BN3 5DB
United Kingdom