Contact us
Missing or lost a puzzle piece?
Use the form below to send us a photo of your puzzle showing where the piece is missing, along with your shipping address. We’ll help arrange a replacement piece as quickly as possible.
Damaged, defective or incorrect item?
Please include your order number, shipping address and a clear photo showing the issue. Once we’ve reviewed the details, we’ll arrange a free replacement or refund as appropriate. You don’t need to return the item unless we ask you to.
Returning an item?
Please contact us before mailing anything so we can provide the correct return instructions for your country. Please don’t send returns to our registered office.
General inquiries
For general inquiries, email contact@elenaessex.com.
Common questions
I'm missing a puzzle piece. What do I do?
Please use the form above. Include the puzzle name, a clear photo showing where the piece is missing and your shipping address. Add your order number if you have it so we can help with your request.
My item arrived damaged, defective or incorrect. What should I do?
Please use the form above and include your order number, shipping address and a clear photo showing the issue. Once we’ve reviewed the details, we’ll arrange a free replacement or refund as appropriate. You don’t need to return the item unless we ask you to.
I'm an illustrator. Can I work with Elena Essex?
Email contact@elenaessex.com with a link to your portfolio and a short introduction.
How long will my order take to arrive?
Our estimated shipping times after your order ships are:
- Standard shipping: 3 business days.
- Expedited shipping: 2 business days.
Business days are Monday through Friday, excluding holidays. Delivery times may vary depending on your location and the service selected. Available options and charges are shown at checkout.
You’ll receive tracking details by email once your order ships.