Shipping & Delivery

Last updated: 23 October 2026

Thank you for shopping with Elena Essex. This website is operated by Elena Essex Trading Limited. This policy explains how your order is delivered and what to expect after purchasing.

Order Processing

Orders are processed and shipped through our trusted fulfillment partners. Processing times may vary depending on stock availability, weekends and holidays.

You’ll receive an order confirmation by email after purchasing, followed by tracking details once your order is shipped.

Shipping Methods & Delivery Times

Our estimated shipping times after your order ships are:

• Standard shipping: 3 business days.
• Expedited shipping: 2 business days.

Business days are Monday through Friday, excluding holidays. Delivery times may vary depending on your location and the service selected. Available options and charges are shown at checkout.

You’ll receive tracking details by email once your order ships.

Shipping Costs

Available shipping options and their charges are shown at checkout before you place your order.

Any free-delivery offers will be displayed on our website or at checkout, together with their conditions.

Taxes & Duties

Any applicable taxes or duties collected at checkout will be shown before you complete your purchase.

If you have questions about charges for your destination, please contact us before ordering.

Order Tracking

Once your order is shipped, we’ll email you tracking details so you can follow its progress.

Tracking information may take some time to update after you receive the shipping email.

Shipping Destinations

This policy covers orders shipped to addresses in the United States. Available shipping services depend on your address and regional stock and are shown at checkout. If checkout does not offer shipping to your address, please contact us for assistance.

Address Accuracy

Please check your shipping address carefully before placing your order.

If you notice an error, contact us as soon as possible. Orders are sent to our fulfillment partners promptly, so we cannot guarantee that an address can be changed once processing has started.

Lost, Damaged or Delayed Orders

If your order is delayed, appears to be lost or arrives damaged, please use our Contact form.

Include your order number and a description of the problem. For damaged or incorrect items, please also provide a clear photo where possible.

We’ll investigate and arrange an appropriate resolution, including a replacement or refund where applicable.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Because orders are processed automatically through our fulfillment partners, we may be unable to stop shipping or make changes once processing has started.

This does not affect any statutory cancellation or return rights you have. If your order has already been shipped, contact us for guidance on the applicable return process.

Please do not post returned goods to our registered office. Contact us first for the correct return instructions.

Contact Us

For delivery questions, please use our Contact form.

Email: contact@elenaessex.com
Customer-service telephone: +44 7920 165852

Elena Essex Trading Limited
Company number: 13367608
Registered in England and Wales

Registered office:
26 Pembroke Avenue
Hove
England
BN3 5DB
United Kingdom